/* ==========================================================================
   Glass UI - Ticket context, related tickets, cases, mobile sheet
   Split from glass.tickets.css to keep ticket styles easier to navigate.
   ========================================================================== */

/* --------------------------------------------------------------------------
   TEMP: Ticket details panel scroll/layout tuning
   Keep this block at the bottom for now while iterating.
-------------------------------------------------------------------------- */

/* Right column should stay bounded inside the ticket workspace */
:root[data-ui="glass"] .glass-ticketdetails-right {
    display: flex;
    flex-direction: column;
    gap: 20px;
    min-width: 0;
    min-height: 0;
    height: 100%;
    overflow: hidden;
}

:root[data-ui="glass"] .glass-ticketdetails-righttop {
    flex: 0 0 auto;
    min-width: 0;
}

/* Tabs shell must consume remaining height without stretching the page */
:root[data-ui="glass"] .glass-ticketdetails-tabs {
    flex: 1 1 auto;
    min-width: 0;
    min-height: 0;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs {
        flex: 1 1 auto;
        min-width: 0;
        min-height: 0;
        display: flex;
        flex-direction: column;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs-panels {
        flex: 1 1 auto;
        min-width: 0;
        min-height: 0;
        overflow: hidden;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tab-panel {
        flex: 1 1 auto;
        min-width: 0;
        min-height: 0;
        height: 100%;
        overflow: hidden;
    }

/* Keep MudTabs default behavior, only prevent badge clipping */
:root[data-ui="glass"] .ticket-details-tabs-control .mud-tabs-tabbar {
    padding-top: 8px;
}

:root[data-ui="glass"] .ticket-details-tabs-control .mud-tab {
    position: relative;
    overflow: visible !important;
}

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-badge-root,
    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-badge-wrapper,
    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-tab-badge {
        overflow: visible !important;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-badge {
        z-index: 2;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-ripple,
    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-ripple-element,
    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-ripple-child,
    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-ripple-effect,
    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-ripple-effect-expanding,
    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-ripple-effect-fading {
        display: none !important;
        opacity: 0 !important;
        animation: none !important;
        transition: none !important;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab,
    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-tab-content {
        transition: color 120ms ease, background-color 120ms ease, box-shadow 120ms ease;
    }

        :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab:hover {
            background: color-mix(in srgb, var(--accent-primary), transparent 94%);
        }

        :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab.mud-tab-active,
        :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab.mud-tab-active:hover {
            background: transparent;
        }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tabs-slider {
        transition: transform 160ms ease, width 160ms ease;
    }

/* Ticket chat shell */
:root[data-ui="glass"] .glass-ticketdetails-chat {
    flex: 1 1 auto;
    min-width: 0;
    min-height: 360px;
    height: 100%;
    padding-block: 0 !important;
    background: #ffffff !important;
    border: 0 !important;
    box-shadow: none !important;
    overflow: hidden;
}

:root[data-ui="glass"] .ticket-chatbox-paper {
    height: 100%;
    min-height: 0;
    background: #ffffff !important;
    overflow: hidden;
}

:root[data-ui="glass"] .ticket-chatbox-scroll {
    height: 60vh;
    min-height: 600px;
    background: #ffffff !important;
    overflow-y: auto;
    overflow-x: hidden;
    padding: 12px 14px 18px;
}

:root[data-ui="glass"][data-appearance="dark"] .glass-ticketdetails-chat,
:root[data-ui="glass"][data-appearance="dark"] .ticket-chatbox-paper,
:root[data-ui="glass"][data-appearance="dark"] .ticket-chatbox-scroll {
    background: var(--surface-solid-1) !important;
    border-color: var(--border-1) !important;
    box-shadow: var(--shadow-surface) !important;
}

:root[data-ui="glass"][data-appearance="dark"] .ticket-details-tabstrip,
:root[data-ui="glass"][data-appearance="dark"] .related-ticket-card,
:root[data-ui="glass"][data-appearance="dark"] .rc-inline-card,
:root[data-ui="glass"][data-appearance="dark"] .rc-overlay-section,
:root[data-ui="glass"][data-appearance="dark"] .rc-source-card {
    background: var(--surface-solid-2) !important;
    border-color: var(--border-1) !important;
}

:root[data-ui="glass"][data-appearance="dark"] .rc-source-card:hover {
    background: var(--surface-solid-3) !important;
}

@media (max-width: 960px) {
    :root[data-ui="glass"][data-appearance="dark"] .glass-ticketdetails-right {
        background: linear-gradient(180deg, var(--surface-solid-1), var(--surface-solid-deep)) !important;
        border-color: var(--border-1) !important;
    }

    :root[data-ui="glass"][data-appearance="dark"] .glass-ticketdetails-righttop > .mud-paper,
    :root[data-ui="glass"][data-appearance="dark"] .ticket-details-tabs-control .mud-tabs-toolbar,
    :root[data-ui="glass"][data-appearance="dark"] .ticket-details-tabs-control .mud-tabs-tabbar,
    :root[data-ui="glass"][data-appearance="dark"] .glass-ticketdetails-tabs .mud-tabs-panels,
    :root[data-ui="glass"][data-appearance="dark"] .glass-ticketdetails-tabs .customer-cases-panel,
    :root[data-ui="glass"][data-appearance="dark"] .glass-ticketdetails-tabs .customer-case-card {
        background: var(--surface-solid-2) !important;
        border-color: var(--border-1) !important;
    }
}

@media (max-width: 960px) {
    :root[data-ui="glass"] .glass-ticketdetails-workspace,
    :root[data-ui="glass"] .glass-ticketdetails-left,
    :root[data-ui="glass"] .glass-ticketdetails-right,
    :root[data-ui="glass"] .glass-ticketdetails-righttop {
        gap: 12px;
    }
}

/* Media panel should scroll internally instead of stretching the whole page */
:root[data-ui="glass"] .ticket-media-panel {
    width: 100%;
    height: 100%;
    min-height: 0;
    overflow: hidden;
}

:root[data-ui="glass"] .ticket-media-panel__scroll {
    width: 100%;
    height: 100%;
    min-height: 0;
    overflow-y: auto;
    overflow-x: hidden;
    padding-right: 2px;
}

:root[data-ui="glass"] .ticket-media-list {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(min(210px, 100%), 1fr));
    gap: 10px;
    margin-top: 8px;
}

:root[data-ui="glass"] .ticket-media-filter-row,
:root[data-ui="glass"] .ticket-media-toggle-row,
:root[data-ui="glass"] .ticket-media-secondary-filter-row {
    flex-wrap: wrap;
}

:root[data-ui="glass"] .ticket-media-toolbar-row {
    gap: 8px;
}

:root[data-ui="glass"] .ticket-media-toolbar:not(.is-mobile-expanded) {
    display: none;
}

:root[data-ui="glass"] .ticket-media-toolbar.is-mobile-expanded {
    animation: ticket-media-filter-reveal .16s ease-out;
}

@media (max-width: 600px) {
    :root[data-ui="glass"] .ticket-media-list {
        display: flex;
        flex-direction: column;
        gap: 6px;
    }

    :root[data-ui="glass"] .ticket-media-heading {
        gap: 8px;
    }

    :root[data-ui="glass"] .ticket-media-toolbar-row > * {
        flex: 1 1 100%;
    }

    :root[data-ui="glass"] .ticket-media-filter-row {
        display: grid !important;
        grid-template-columns: repeat(3, minmax(0, 1fr));
        gap: 6px;
        overflow: visible;
        width: 100%;
    }

    :root[data-ui="glass"] .ticket-media-filter-row .mud-chip {
        width: 100%;
        min-width: 0;
        height: 36px;
        justify-self: stretch;
    }

    :root[data-ui="glass"] .ticket-media-filter-row .mud-chip-content {
        min-width: 0;
        justify-content: flex-start;
    }

    :root[data-ui="glass"] .ticket-media-secondary-filter-row {
        gap: 8px;
    }
}

@keyframes ticket-media-filter-reveal {
    from {
        opacity: 0;
        transform: translateY(-4px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}


:root[data-ui="glass"] .glass-ticketdetails-tabs {
    max-height: 90vh;
    overflow: hidden;
}

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tab-panel {
        overflow-y: auto;
        overflow-x: hidden;
    }




/* TODO place where it should be */

:root[data-ui="glass"] .ticket-topbar-title-wrap {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    min-width: 0;
}

:root[data-ui="glass"] .ticket-topbar-title-edit {
    opacity: .72;
    flex: 0 0 auto;
}

:root[data-ui="glass"] .ticket-topbar-title-wrap:hover .ticket-topbar-title-edit {
    opacity: 1;
}

:root[data-ui="glass"] .ticket-topbar-title-edit {
    opacity: 0;
    transition: opacity .15s ease;
}

/* --------------------------------------------------------------------------
   Relevant context panel
-------------------------------------------------------------------------- */

:root[data-ui="glass"] .rc-panel {
    position: relative;
    display: grid;
    grid-template-rows: auto minmax(0, 1fr);
    gap: 10px;
    height: 100%;
    min-height: 0;
}

:root[data-ui="glass"] .rc-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    min-height: 50px;
    padding: 8px 10px;
}

:root[data-ui="glass"] .rc-current {
    display: flex;
    align-items: center;
    gap: 8px;
    min-width: 0;
    flex: 1 1 auto;
    overflow: hidden;
}

:root[data-ui="glass"] .rc-current-rank {
    font-size: .76rem;
    font-weight: 700;
    opacity: .68;
    white-space: nowrap;
}

:root[data-ui="glass"] .rc-current-text {
    min-width: 0;
    overflow: hidden;
}

:root[data-ui="glass"] .rc-current-title {
    font-size: .9rem;
    font-weight: 700;
    line-height: 1.15;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

:root[data-ui="glass"] .rc-current-subtitle {
    font-size: .74rem;
    opacity: .68;
    margin-top: 1px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

:root[data-ui="glass"] .rc-actions {
    display: flex;
    align-items: center;
    gap: 6px;
    flex: 0 0 auto;
}

:root[data-ui="glass"] .rc-main {
    position: relative;
    min-height: 0;
    height: 100%;
    overflow: hidden;
    padding: 0;
}

:root[data-ui="glass"] .rc-main-body {
    height: 100%;
    min-height: 0;
}

:root[data-ui="glass"] .rc-detail-scroll {
    width: 100%;
    height: 100%;
    min-width: 0;
    min-height: 0;
    overflow-x: hidden;
    overflow-y: auto;
}

:root[data-ui="glass"] .rc-list-scroll {
    width: 100%;
    height: 100%;
    min-width: 0;
    min-height: 0;
    overflow: auto;
    padding: 14px;
}

:root[data-ui="glass"] .rc-detail-content {
    min-width: 0;
    width: 100%;
    max-width: 100%;
    height: 100%;
}

:root[data-ui="glass"] .rc-empty {
    padding: 16px;
}

:root[data-ui="glass"] .rc-inline-card {
    padding: 16px;
    border-radius: 16px;
    background: rgba(255,255,255,0.54);
    height: 100%;
    overflow: auto;
    min-width: 0;
    max-width: 100%;
    overflow-wrap: anywhere;
    word-break: normal;
    white-space: normal;
}

:root[data-ui="glass"] .rc-inline-card .mud-typography {
    max-width: 100%;
    white-space: normal;
    overflow-wrap: anywhere;
}

:root[data-ui="glass"] .rc-inline-section + .rc-inline-section {
    margin-top: 14px;
}

:root[data-ui="glass"] .rc-overlay-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(20,20,30,0.22);
    border-radius: 16px;
    z-index: 20;
}

:root[data-ui="glass"] .rc-overlay {
    position: absolute;
    top: 10px;
    right: 10px;
    max-height: calc(100% - 20px);
    overflow: auto;
    padding: 14px;
    z-index: 21;
    border-radius: 20px;
}

:root[data-ui="glass"] .rc-overlay--why {
    width: min(620px, calc(100% - 20px));
}

:root[data-ui="glass"] .rc-overlay--sources {
    width: min(760px, calc(100% - 20px));
}

:root[data-ui="glass"] .rc-overlay-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 12px;
}

:root[data-ui="glass"] .rc-overlay-title {
    font-size: 1rem;
    font-weight: 700;
    line-height: 1.15;
    color: var(--text-1);
}

:root[data-ui="glass"] .rc-overlay-subtitle {
    font-size: .8rem;
    margin-top: 2px;
    color: var(--text-2);
}

:root[data-ui="glass"] .rc-overlay-body {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

:root[data-ui="glass"] .rc-overlay-section {
    padding: 14px 16px;
    border-radius: 16px;
    background: rgba(255,255,255,0.52);
    border: 1px solid rgba(120,120,140,0.10);
}

:root[data-ui="glass"] .rc-group + .rc-group {
    margin-top: 12px;
}

:root[data-ui="glass"] .rc-group-title {
    font-size: .75rem;
    font-weight: 800;
    opacity: .65;
    margin-bottom: 8px;
    text-transform: uppercase;
    letter-spacing: .03em;
}

:root[data-ui="glass"] .rc-source-card {
    width: 100%;
    text-align: left;
    border: 1px solid rgba(120,120,140,0.12);
    border-radius: 18px;
    background: rgba(255,255,255,0.62);
    padding: 14px 16px;
    cursor: pointer;
    transition: border-color .15s ease, background .15s ease, transform .15s ease, box-shadow .15s ease;
}

    :root[data-ui="glass"] .rc-source-card + .rc-source-card {
        margin-top: 10px;
    }

    :root[data-ui="glass"] .rc-source-card:hover {
        border-color: rgba(108, 92, 231, 0.28);
        background: rgba(255,255,255,0.76);
        transform: translateY(-1px);
        box-shadow: 0 12px 28px rgba(20,20,30,0.06);
    }

    :root[data-ui="glass"] .rc-source-card.selected {
        border-color: rgba(108, 92, 231, 0.72);
        background: rgba(108, 92, 231, 0.06);
        box-shadow: inset 0 0 0 1px rgba(108, 92, 231, 0.10);
    }

:root[data-ui="glass"] .rc-source-layout {
    display: grid;
    grid-template-columns: auto minmax(180px, 1.2fr) minmax(220px, 1.5fr);
    gap: 14px;
    align-items: start;
}

:root[data-ui="glass"] .rc-source-meta {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 8px;
    min-width: 64px;
}

:root[data-ui="glass"] .rc-source-rank {
    font-size: .78rem;
    font-weight: 700;
    color: var(--text-2);
    opacity: .75;
    padding-left: 2px;
}

:root[data-ui="glass"] .rc-source-count {
    font-size: .72rem;
    font-weight: 700;
    color: var(--text-2);
    opacity: .78;
    white-space: nowrap;
}

:root[data-ui="glass"] .rc-source-main {
    min-width: 0;
}

:root[data-ui="glass"] .rc-source-title {
    font-size: 1rem;
    font-weight: 700;
    line-height: 1.18;
    color: var(--text-1);
    margin-bottom: 6px;
}

:root[data-ui="glass"] .rc-source-subtitle {
    font-size: .8rem;
    color: var(--text-2);
    opacity: .76;
    line-height: 1.25;
}

:root[data-ui="glass"] .rc-source-previewwrap {
    min-width: 0;
}

:root[data-ui="glass"] .rc-source-previewlabel {
    font-size: .74rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: .03em;
    color: var(--text-2);
    opacity: .62;
    margin-bottom: 6px;
}

:root[data-ui="glass"] .rc-source-preview {
    font-size: .84rem;
    line-height: 1.42;
    color: var(--text-1);
    opacity: .9;
    display: -webkit-box;
    -webkit-line-clamp: 4;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

:root[data-ui="glass"] .rc-why-fragment-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
}

:root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tab-panel > div {
    min-width: 0;
    min-height: 0;
}

:root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tab-panel .rc-panel {
    min-width: 0;
    min-height: 0;
    height: 100%;
}

:root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tab-panel .rc-main-body {
    min-width: 0;
    min-height: 0;
}

:root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tab-panel .rc-detail-scroll {
    overflow-x: hidden;
    overflow-y: auto;
}

:root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tab-panel .rc-list-scroll {
    min-width: 0;
    min-height: 0;
}

@media (max-width: 1100px) {
    :root[data-ui="glass"] .rc-source-layout {
        grid-template-columns: auto minmax(0, 1fr);
        gap: 12px;
    }

    :root[data-ui="glass"] .rc-source-previewwrap {
        grid-column: 1 / -1;
    }
}

/* Final mobile ticket details overrides: keep the phone flow compact after the
   older panel tuning above has had its say. */
@media (max-width: 960px) {
    :root[data-ui="glass"] .glass-ticketdetails-workspace,
    :root[data-ui="glass"] .glass-ticketdetails-left,
    :root[data-ui="glass"] .glass-ticketdetails-right,
    :root[data-ui="glass"] .glass-ticketdetails-righttop {
        min-height: 0;
        height: auto;
    }

    :root[data-ui="glass"] .glass-ticketdetails-right {
        overflow: visible;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs {
        overflow: hidden;
    }
}

@media (max-width: 960px) {
    :root[data-ui="glass"] .glass-ticketdetails-page {
        padding: 8px 8px calc(96px + env(safe-area-inset-bottom)) 8px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-topbar {
        position: sticky;
        top: 6px;
        z-index: 15;
        padding: 8px;
        margin-bottom: 10px;
        border-radius: 12px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-chat {
        min-height: calc(100svh - 430px);
        padding: 0 12px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer {
        position: sticky;
        bottom: calc(72px + env(safe-area-inset-bottom));
        z-index: 12;
        padding: 8px !important;
        border-radius: 12px !important;
        box-shadow: 0 -16px 34px color-mix(in srgb, rgba(88, 28, 135, 0.16), transparent 35%), inset 0 1px 0 color-mix(in srgb, var(--sheen-1), transparent 20%) !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer .tox-menubar {
        display: none !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer .tox-tinymce {
        max-height: min(42vh, 390px);
        overflow: hidden;
    }

    :root[data-ui="glass"] .ticket-actions-row {
        align-items: stretch !important;
    }

    :root[data-ui="glass"] .ticket-actions-row > .flex-grow-1 {
        display: none !important;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster {
        display: grid;
        grid-template-columns: 1fr auto;
        width: 100%;
        gap: 8px;
        align-items: end;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster .glass-sendmeta-compact {
        grid-column: 1 / -1;
        order: 0;
        width: 100%;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster .mud-menu {
        grid-column: 1;
        justify-self: start;
        align-self: center;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster .primary-send-button {
        grid-column: 2;
        justify-self: end;
        min-width: 124px;
        margin-top: 0 !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs {
        min-height: 430px;
        padding: 8px !important;
        border-radius: 12px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs-tabbar {
        overflow-x: auto;
        scrollbar-width: none;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs-tabbar::-webkit-scrollbar {
        display: none;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tab {
        min-width: max-content;
        padding-inline: 12px;
        font-size: 0.78rem;
    }
}

/* Mobile ticket details v2: keep the ticket flow focused and move context into a sheet. */
:root[data-ui="glass"] .ticket-mobile-context-header,
:root[data-ui="glass"] .ticket-mobile-context-backdrop,
:root[data-ui="glass"] .ticket-mobile-menu-only,
:root[data-ui="glass"] .ticket-topbar-mobile-more {
    display: none;
}

@media (max-width: 960px) {
    :root[data-ui="glass"] .glass-ticketdetails-page {
        padding: 8px 8px calc(84px + env(safe-area-inset-bottom)) 8px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-topbar {
        position: static !important;
        top: auto !important;
        z-index: auto !important;
        margin-bottom: 8px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-chat {
        min-height: calc(100svh - 360px);
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer {
        position: static !important;
        bottom: auto !important;
        z-index: auto !important;
        padding: 8px !important;
        box-shadow: none !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer .tox-editor-header {
        overflow: hidden;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer .tox-toolbar-overlord,
    :root[data-ui="glass"] .glass-ticketdetails-composer .tox-toolbar__primary {
        max-height: 43px;
        overflow: hidden !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer .tox-toolbar__group {
        flex-wrap: nowrap !important;
    }

    :root[data-ui="glass"] .ticket-desktop-macro-picker,
    :root[data-ui="glass"] .ticket-desktop-feedback {
        display: none !important;
    }

    :root[data-ui="glass"] .ticket-mobile-menu-only {
        display: contents;
    }

    :root[data-ui="glass"] .ticket-mobile-menu-macro {
        width: 100%;
        padding: 4px 8px;
    }

    :root[data-ui="glass"] .ticket-actions-row {
        gap: 6px;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster {
        display: grid;
        grid-template-columns: auto minmax(112px, auto);
        gap: 8px;
        width: 100%;
        align-items: center;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster .glass-sendmeta-compact {
        grid-column: 1 / -1;
        width: 100%;
        gap: 3px;
    }

    :root[data-ui="glass"] .glass-sendmeta-compact__row {
        min-height: 26px;
        padding-inline: 9px;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster .mud-menu {
        grid-column: 1;
        justify-self: start;
        margin-top: 0 !important;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster .primary-send-button {
        grid-column: 2;
        justify-self: end;
        min-width: 112px;
        min-height: 38px;
        margin-top: 0 !important;
        border-radius: 12px;
    }

    :root[data-ui="glass"] .ticket-mobile-context-backdrop {
        display: block;
        position: fixed;
        inset: 0;
        z-index: 1200;
        border: 0;
        background: rgba(15, 23, 42, 0.28);
        backdrop-filter: blur(2px);
        -webkit-backdrop-filter: blur(2px);
        touch-action: none;
        overscroll-behavior: none;
    }

    :root[data-ui="glass"] .glass-ticketdetails-right {
        position: fixed !important;
        left: 8px;
        right: 8px;
        bottom: calc(8px + env(safe-area-inset-bottom));
        z-index: 1201;
        max-height: min(82svh, 760px);
        height: auto !important;
        min-height: 0 !important;
        overflow: auto !important;
        display: flex;
        gap: 10px;
        padding: 10px;
        border-radius: 16px !important;
        background: color-mix(in srgb, var(--surface-1), transparent 4%);
        border: 1px solid color-mix(in srgb, var(--border-1), transparent 10%);
        box-shadow: 0 24px 70px rgba(15, 23, 42, 0.24), inset 0 1px 0 color-mix(in srgb, var(--sheen-1), transparent 20%);
        transform: translateY(calc(100% + 24px));
        opacity: 0;
        pointer-events: none;
        transition: transform 180ms ease, opacity 160ms ease;
    }

    :root[data-ui="glass"] .glass-ticketdetails-right.is-mobile-context-open {
        transform: translateY(0);
        opacity: 1;
        pointer-events: auto;
        overscroll-behavior: none;
        touch-action: pan-y;
    }

    :root[data-ui="glass"] .ticket-mobile-context-header {
        display: flex;
        align-items: center;
        justify-content: space-between;
        gap: 12px;
        padding: 2px 2px 4px;
        flex: 0 0 auto;
        touch-action: none;
    }

    :root[data-ui="glass"] .ticket-mobile-context-title {
        font-size: 0.95rem;
        font-weight: 800;
        color: var(--text-1);
        line-height: 1.15;
    }

    :root[data-ui="glass"] .ticket-mobile-context-subtitle {
        max-width: 280px;
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
        color: var(--text-2);
        font-size: 0.78rem;
        font-weight: 650;
    }

    :root[data-ui="glass"] .glass-ticketdetails-righttop,
    :root[data-ui="glass"] .glass-ticketdetails-tabs {
        border-radius: 12px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs {
        min-height: 360px;
        padding: 8px !important;
        flex: 1 0 auto;
    }

    :root[data-ui="glass"] .ticket-topbar-left {
        grid-template-columns: auto auto minmax(0, 1fr) 30px 30px;
        width: 100%;
    }

    :root[data-ui="glass"] .ticket-topbar-context-action {
        display: inline-flex !important;
        width: 30px !important;
        min-width: 30px !important;
        height: 30px !important;
        padding: 3px !important;
        flex: 0 0 auto;
        margin-left: 0;
        justify-self: center;
    }

    :root[data-ui="glass"] .ticket-topbar-mobile-more {
        display: inline-flex;
        justify-content: center;
        width: 30px;
        min-width: 30px;
        max-width: 30px;
        flex: 0 0 30px;
        overflow: visible;
    }

    :root[data-ui="glass"] .ticket-topbar-mobile-more .mud-icon-button-root {
        width: 30px;
        height: 30px;
        padding: 3px;
        color: var(--text-2);
    }

    :root[data-ui="glass"] .ticket-topbar-agechips {
        max-width: 92px;
    }

    :root[data-ui="glass"] .ticket-topbar-agechip {
        max-width: 92px;
        overflow: hidden;
        text-overflow: ellipsis;
    }

    :root[data-ui="glass"] .ticket-topbar-mid {
        grid-template-columns: minmax(0, 0.92fr) minmax(0, 1.08fr);
        gap: 6px;
    }

    :root[data-ui="glass"] .ticket-topbar-mid .mud-input-control {
        min-height: 34px;
    }

    :root[data-ui="glass"] .ticket-topbar-mid .mud-input-control > .mud-input-control-input-container > div.mud-input.mud-input-outlined {
        min-height: 34px;
    }

    :root[data-ui="glass"] .ticket-topbar-mid .mud-input-control-input-container {
        min-height: 34px;
    }

    :root[data-ui="glass"] .ticket-topbar-mid .mud-input > input,
    :root[data-ui="glass"] .ticket-topbar-mid .mud-select-input {
        font-size: 0.82rem;
        font-weight: 720;
        padding-top: 4px;
        padding-bottom: 4px;
    }

    :root[data-ui="glass"] .ticket-topbar-mid .mud-input-label {
        font-size: 0.68rem;
        transform: translate(12px, -7px) scale(0.84);
    }

    :root[data-ui="glass"] .ticket-topbar-right {
        display: none !important;
    }
}

:root[data-ui="glass"] .ticket-topbar-mobile-menu {
    width: min(330px, calc(100vw - 28px));
    padding: 10px;
}

:root[data-ui="glass"] .ticket-topbar-mobile-menu__section + .ticket-topbar-mobile-menu__section {
    margin-top: 10px;
    padding-top: 10px;
    border-top: 1px solid var(--border-1);
}

:root[data-ui="glass"] .ticket-topbar-mobile-menu__label {
    margin-bottom: 6px;
    color: var(--text-2);
    font-size: 0.72rem;
    font-weight: 800;
    text-transform: uppercase;
}

:root[data-ui="glass"] .ticket-topbar-mobile-menu__icons {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 4px;
}

:root[data-ui="glass"] .ticket-topbar-mobile-menu__icons .mud-icon-button-root {
    width: 34px;
    height: 34px;
}

:root[data-ui="glass"] .ticket-topbar-mobile-menu .ticket-topbar-chips,
:root[data-ui="glass"] .ticket-topbar-mobile-menu .mud-chip-set {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}

:root[data-ui="glass"] .ticket-mobile-send-route,
:root[data-ui="glass"] .mobile-send-icon-button {
    display: none;
}

:root[data-ui="glass"] .glass-ticketdetails-composer .ticket-actions-row {
    margin-top: 6px;
}


/* Mobile topbar polish: shave off small horizontal gaps after moving actions
   into the more menu. */
@media (max-width: 960px) {
    :root[data-ui="glass"] .glass-ticketdetails-topbar {
        padding: 4px !important;
        margin-bottom: 6px;
    }

    :root[data-ui="glass"] .ticket-topbar-shell {
        gap: 4px;
        row-gap: 0px;
    }

    :root[data-ui="glass"] .ticket-topbar-left {
        grid-template-columns: 26px auto minmax(0, 1fr) 28px 28px;
        column-gap: 4px;
    }

        :root[data-ui="glass"] .ticket-topbar-left > .mud-icon-button-root,
        :root[data-ui="glass"] .ticket-topbar-context-action,
        :root[data-ui="glass"] .ticket-topbar-mobile-more .mud-icon-button-root {
            width: 28px;
            min-width: 28px;
            height: 28px;
            padding: 3px;
        }

        :root[data-ui="glass"] .ticket-topbar-mobile-more {
            width: 28px;
            min-width: 28px;
            max-width: 28px;
            flex: 0 0 28px;
            justify-self: center;
        }

        :root[data-ui="glass"] .ticket-topbar-left > .mud-icon-button-root {
            margin-left: -2px;
        }

    :root[data-ui="glass"] .ticket-topbar-title-wrap {
        gap: 2px;
    }

    :root[data-ui="glass"] .ticket-topbar-title-edit {
        display: none !important;
    }

    :root[data-ui="glass"] .ticket-topbar-agechips {
        display: none !important;
    }

    :root[data-ui="glass"] .ticket-topbar-agechip {
        max-width: 84px;
        min-height: 19px;
        padding: 1px 6px;
        gap: 3px;
    }

        :root[data-ui="glass"] .ticket-topbar-agechip .mud-icon-root {
            font-size: 13px;
        }

    :root[data-ui="glass"] .ticket-topbar-mid {
        grid-template-columns: minmax(0, 0.86fr) minmax(0, 1.14fr);
        gap: 4px;
    }

    :root[data-ui="glass"] .ticket-topbar-status,
    :root[data-ui="glass"] .ticket-topbar-group,
    :root[data-ui="glass"] .ticket-topbar-agent {
        min-width: 0 !important;
    }

    :root[data-ui="glass"] .ticket-topbar-mid.has-support-groups .ticket-topbar-agent {
        grid-column: 1 / -1;
    }

    :root[data-ui="glass"] .ticket-topbar-mid .mud-input-control > .mud-input-control-input-container > div.mud-input.mud-input-outlined {
        min-height: 32px;
    }

    :root[data-ui="glass"] .ticket-topbar-mid .mud-input-control-input-container {
        min-height: 32px;
    }

    :root[data-ui="glass"] .ticket-topbar-mid .mud-input > input,
    :root[data-ui="glass"] .ticket-topbar-mid .mud-select-input {
        padding-left: 9px;
        padding-right: 4px;
    }

    :root[data-ui="glass"] .ticket-topbar-mid .mud-input-adornment {
        margin-left: 2px;
    }

    :root[data-ui="glass"] .ticket-topbar-mid .mud-input-adornment .mud-icon-root,
    :root[data-ui="glass"] .ticket-topbar-mid .mud-input-adornment-icon-button {
        width: 26px;
        height: 26px;
        padding: 2px;
    }
}

/* Mobile chat-app layout: header/context/composer are fixed in the flow, only
   the conversation panel scrolls. */
@media (max-width: 960px) {
    :root[data-ui="glass"] .glass-ticketdetails-page {
        box-sizing: border-box;
        display: flex;
        flex-direction: column;
        height: calc(100dvh - 70px);
        min-height: 0;
        overflow: hidden;
        padding: 8px 8px 6px 8px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-workspace {
        display: flex;
        flex: 1 1 auto;
        min-height: 0;
        gap: 0;
    }

    :root[data-ui="glass"] .glass-ticketdetails-left {
        display: flex;
        flex: 1 1 auto;
        min-height: 0;
        height: auto;
        gap: 4px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-chat {
        flex: 1 1 0;
        min-height: clamp(200px, 36dvh, 320px) !important;
        height: auto !important;
        padding: 0 10px !important;
        overflow: hidden !important;
    }

    :root[data-ui="glass"] .ticket-chatbox-paper {
        height: 100%;
        min-height: 0;
    }

    :root[data-ui="glass"] .ticket-chatbox-scroll {
        height: 100% !important;
        min-height: 0 !important;
        padding: 10px 10px 14px;
        overflow-y: auto;
        overscroll-behavior: contain;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer {
        position: relative !important;
        flex: 0 0 auto;
        min-height: 0;
        padding: 6px !important;
        overflow: visible;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer .tox-tinymce {
        max-height: min(32dvh, 300px);
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-editor-header {
        box-sizing: border-box;
        padding-right: 96px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-toolbar-overlord {
        box-sizing: border-box;
        width: 100% !important;
        max-width: 100% !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-toolbar,
    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-toolbar__primary,
    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-toolbar--scrolling {
        box-sizing: border-box;
        min-width: 0;
        width: 100% !important;
        max-width: 100% !important;
        overflow-x: auto !important;
        overflow-y: hidden !important;
        flex-wrap: nowrap !important;
        scrollbar-width: none;
        -webkit-overflow-scrolling: touch;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-toolbar .tox-toolbar__group,
    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-toolbar__primary .tox-toolbar__group,
    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-toolbar--scrolling .tox-toolbar__group {
        flex: 0 0 auto;
        flex-wrap: nowrap;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-toolbar::-webkit-scrollbar,
    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-toolbar__primary::-webkit-scrollbar,
    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-toolbar--scrolling::-webkit-scrollbar {
        display: none;
    }

    :root[data-ui="glass"] .ticket-actions-row {
        position: absolute;
        top: 8px;
        right: 8px;
        z-index: 4;
        width: auto;
        min-width: 0;
        margin: 0 !important;
        pointer-events: none;
    }

    :root[data-ui="glass"] .ticket-actions-row > * {
        pointer-events: auto;
    }

    :root[data-ui="glass"] .ticket-actions-row > .flex-grow-1,
    :root[data-ui="glass"] .ticket-actions-row .ticket-desktop-macro-picker {
        display: none !important;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster {
        display: flex;
        align-items: center;
        justify-content: flex-end;
        gap: 4px;
        width: auto;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster > .glass-sendmeta-compact,
    :root[data-ui="glass"] .ticket-actions-rightcluster > .glass-sendmeta-inline {
        display: none !important;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster > .mud-menu {
        display: inline-flex;
        grid-column: auto;
        margin-top: 0 !important;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster > .mud-menu .mud-icon-button-root,
    :root[data-ui="glass"] .mobile-send-icon-button {
        width: 32px;
        height: 32px;
        min-width: 32px;
        padding: 4px;
    }

    :root[data-ui="glass"] .primary-send-button {
        display: none !important;
    }

    :root[data-ui="glass"] .mobile-send-icon-button {
        display: inline-flex;
        margin-top: 0 !important;
        box-shadow: 0 10px 22px color-mix(in srgb, var(--accent-primary), transparent 72%);
    }

    :root[data-ui="glass"] .ticket-mobile-send-route {
        display: block;
        min-width: min(310px, calc(100vw - 44px));
        padding: 8px 8px 0;
    }

    :root[data-ui="glass"] .ticket-mobile-send-route .glass-sendmeta-compact {
        width: 100%;
        max-width: 100%;
        gap: 4px;
    }
}

@media (max-width: 960px) {
    :root[data-ui="glass"] .glass-ticketdetails-composer .ticket-actions-row {
        top: 3px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .ticket-actions-row.email-actions-row {
        box-sizing: border-box;
        top: 0 !important;
        right: 0;
        width: 96px;
        height: 43px;
        padding: 5px 6px 5px 8px;
        border-left: 1px solid var(--border-1);
        background: var(--surface-solid-1);
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .ticket-actions-row.email-actions-row::before {
        content: "";
        position: absolute;
        top: 0;
        bottom: 0;
        left: -14px;
        width: 14px;
        background: linear-gradient(90deg, transparent, var(--surface-solid-1));
        pointer-events: none;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-actions-row .ticket-actions-rightcluster {
        width: 100%;
        display: flex;
        flex-flow: row nowrap !important;
        align-items: center;
        justify-content: flex-end;
        gap: 4px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-actions-row .ticket-actions-rightcluster > * {
        flex: 0 0 auto;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-addressing-menu .mud-icon-root {
        font-size: 20px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer .ticket-actions-row.whatsapp-actions-row {
        top: 7px !important;
        right: 10px;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster .mobile-send-icon-button.whatsapp-send-button {
        width: 28px;
        height: 28px;
        min-width: 28px;
        min-height: 28px;
        padding: 4px;
        border-radius: 50% !important;
    }

    :root[data-ui="glass"] .ticket-actions-rightcluster .mobile-send-icon-button.whatsapp-send-button .mud-icon-root {
        width: 18px;
        height: 18px;
        font-size: 18px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer .tox-statusbar {
        display: none !important;
    }
}

/* Mobile context sheet polish: make it feel like one roomy detail drawer instead
   of stacked desktop cards. */
:root[data-ui="glass"] .ticket-details-tabstrip {
    display: flex;
    align-items: center;
    gap: 6px;
    min-height: 44px;
    padding: 5px 8px;
    overflow-x: auto;
    overflow-y: hidden;
    scrollbar-width: none;
    -webkit-overflow-scrolling: touch;
    background: rgba(255, 255, 255, 0.76);
    border-bottom: 1px solid color-mix(in srgb, var(--accent-primary), transparent 88%);
    border-radius: 10px 10px 0 0;
}

:root[data-ui="glass"] .ticket-details-tabstrip::-webkit-scrollbar {
    display: none;
}

:root[data-ui="glass"] .ticket-details-tab {
    appearance: none;
    border: 0;
    background: transparent;
    color: color-mix(in srgb, var(--mud-palette-text-primary), transparent 18%);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    flex: 0 0 auto;
    min-height: 34px;
    max-width: 210px;
    padding: 0 12px;
    border-radius: 999px;
    font: inherit;
    font-size: 0.78rem;
    font-weight: 700;
    letter-spacing: 0;
    text-transform: uppercase;
    white-space: nowrap;
    cursor: pointer;
}

:root[data-ui="glass"] .ticket-details-tab.is-active {
    color: var(--accent-primary);
    background: color-mix(in srgb, var(--accent-primary), transparent 90%);
    box-shadow: inset 0 0 0 1px color-mix(in srgb, var(--accent-primary), transparent 76%);
}

:root[data-ui="glass"] .ticket-details-tablabel {
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
}

:root[data-ui="glass"] .ticket-details-tabdot {
    width: 6px;
    height: 6px;
    flex: 0 0 6px;
    border-radius: 50%;
    background: var(--accent-primary);
    box-shadow: 0 0 0 2px color-mix(in srgb, var(--accent-primary), transparent 84%);
}

:root[data-ui="glass"] .glass-ticketdetails-tabs .ticket-details-tabs-control .mud-tabs-toolbar,
:root[data-ui="glass"] .glass-ticketdetails-tabs .ticket-details-tabs-control .mud-tabs-tabbar {
    display: none !important;
}

:root[data-ui="glass"] .related-customer-tickets-mobile {
    display: flex;
    flex-direction: column;
    gap: 8px;
    min-width: 0;
}

:root[data-ui="glass"] .related-ticket-card {
    display: flex;
    flex-direction: column;
    gap: 8px;
    min-width: 0;
    padding: 10px 11px;
    border-radius: 12px;
    background: rgba(255, 255, 255, 0.78);
    border: 1px solid color-mix(in srgb, var(--accent-primary), transparent 86%);
    box-shadow: 0 10px 24px color-mix(in srgb, var(--accent-primary), transparent 94%);
}

:root[data-ui="glass"] .related-ticket-card__top,
:root[data-ui="glass"] .related-ticket-card__bottom,
:root[data-ui="glass"] .related-ticket-card__meta,
:root[data-ui="glass"] .related-ticket-card__channel {
    display: flex;
    align-items: center;
    min-width: 0;
}

:root[data-ui="glass"] .related-ticket-card__top {
    justify-content: space-between;
    gap: 8px;
}

:root[data-ui="glass"] .related-ticket-card__number {
    font-size: 0.76rem;
    font-weight: 800;
    color: var(--accent-primary);
}

:root[data-ui="glass"] .related-ticket-card__title {
    font-size: 0.9rem;
    font-weight: 760;
    line-height: 1.2;
    color: var(--text-1);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

:root[data-ui="glass"] .related-ticket-card__requester,
:root[data-ui="glass"] .related-ticket-card__meta,
:root[data-ui="glass"] .related-ticket-card__bottom {
    font-size: 0.74rem;
    font-weight: 650;
    color: var(--text-2);
}

:root[data-ui="glass"] .related-ticket-card__meta {
    gap: 7px;
    flex-wrap: wrap;
}

:root[data-ui="glass"] .related-ticket-card__channel {
    gap: 4px;
}

:root[data-ui="glass"] .related-ticket-card__handle {
    max-width: 100%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

:root[data-ui="glass"] .related-ticket-card__bottom {
    justify-content: space-between;
    gap: 8px;
    padding-top: 2px;
    border-top: 1px solid color-mix(in srgb, var(--border-1), transparent 55%);
}

:root[data-ui="glass"] .related-ticket-card__bottom > div {
    display: flex;
    flex-direction: column;
    min-width: 0;
    line-height: 1.2;
}

:root[data-ui="glass"] .related-ticket-card__label {
    color: color-mix(in srgb, var(--text-2), transparent 24%);
    font-size: 0.66rem;
    text-transform: uppercase;
}

:root[data-ui="glass"] .related-ticket-card__bottom .mud-button-root {
    flex: 0 0 auto;
    min-width: 0;
    padding-inline: 7px;
}

:root[data-ui="glass"] .related-ticket-mobile-load-sentinel {
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 32px;
    padding: 2px 0 8px;
    color: var(--text-2);
}

@media (max-width: 960px) {
    /* The context sheet is modal on mobile. Lock both document scroll roots so
       a gesture that starts on a fixed header/profile cannot scroll the page
       behind the sheet (notably on iOS Safari). */
    :root[data-ui="glass"]:has(.glass-ticketdetails-right.is-mobile-context-open),
    :root[data-ui="glass"] body:has(.glass-ticketdetails-right.is-mobile-context-open) {
        overflow: hidden !important;
        overscroll-behavior: none;
    }

    :root[data-ui="glass"] .ticket-mobile-context-backdrop {
        z-index: 1500;
        background: rgba(15, 23, 42, 0.34);
        backdrop-filter: blur(3px);
        -webkit-backdrop-filter: blur(3px);
    }

    :root[data-ui="glass"] .glass-ticketdetails-right {
        z-index: 1501 !important;
        left: 4px !important;
        right: 4px !important;
        bottom: calc(4px + env(safe-area-inset-bottom)) !important;
        height: calc(100svh - 46px - env(safe-area-inset-bottom)) !important;
        max-height: none !important;
        display: flex !important;
        flex-direction: column !important;
        gap: 8px !important;
        padding: 8px 8px 10px !important;
        border-radius: 18px 18px 14px 14px !important;
        background:
            linear-gradient(180deg, rgba(255, 255, 255, 0.96), rgba(250, 247, 255, 0.98));
        border: 1px solid color-mix(in srgb, var(--accent-primary), transparent 84%) !important;
        box-shadow: 0 -18px 48px rgba(34, 27, 59, 0.24) !important;
        overflow: hidden !important;
    }

    :root[data-ui="glass"] .ticket-mobile-context-header {
        padding: 0 2px 2px !important;
        gap: 8px !important;
    }

    :root[data-ui="glass"] .ticket-mobile-context-title {
        font-size: 0.92rem !important;
        line-height: 1.05 !important;
        max-width: calc(100vw - 88px);
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
    }

    :root[data-ui="glass"] .ticket-mobile-context-subtitle {
        display: none !important;
    }

    :root[data-ui="glass"] .ticket-mobile-context-agechips {
        display: inline-flex !important;
        gap: 5px !important;
        margin-top: 6px;
        max-width: calc(100vw - 96px);
        overflow-x: auto;
        scrollbar-width: none;
        flex-wrap: nowrap !important;
    }

    :root[data-ui="glass"] .ticket-mobile-context-agechips::-webkit-scrollbar {
        display: none;
    }

    :root[data-ui="glass"] .ticket-mobile-context-agechips .ticket-topbar-agechip {
        min-height: 20px;
        padding: 2px 7px;
        font-size: 0.68rem;
    }

    :root[data-ui="glass"] .glass-ticketdetails-righttop {
        flex: 0 0 auto !important;
        gap: 0 !important;
        border-radius: 10px !important;
        touch-action: none;
    }

    :root[data-ui="glass"] .glass-ticketdetails-righttop > .mud-paper {
        padding: 6px 8px !important;
        border-radius: 10px !important;
        background: rgba(255, 255, 255, 0.72) !important;
        border: 0 !important;
        box-shadow: none !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-righttop .mud-avatar {
        width: 36px !important;
        height: 36px !important;
        font-size: 1rem !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-righttop .mud-typography-subtitle1 {
        font-size: 0.96rem !important;
        line-height: 1.1 !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-righttop .mud-icon-button {
        width: 30px !important;
        height: 30px !important;
        padding: 3px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs {
        flex: 1 1 auto !important;
        min-height: 0 !important;
        max-height: none !important;
        padding: 0 !important;
        border-radius: 10px !important;
        background: transparent !important;
        border: 0 !important;
        box-shadow: none !important;
        overflow-y: auto !important;
        overflow-x: hidden !important;
        overscroll-behavior: contain;
        touch-action: pan-y;
        -webkit-overflow-scrolling: touch;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs > .mud-tabs,
    :root[data-ui="glass"] .ticket-details-tabs-control {
        flex: 0 0 auto !important;
        height: auto !important;
        min-height: 0 !important;
        display: block !important;
    }

    :root[data-ui="glass"] .ticket-details-tabstrip {
        position: sticky;
        top: 0;
        z-index: 3;
        gap: 4px;
        min-height: 42px;
        padding: 4px 6px;
        background: rgba(255, 255, 255, 0.96);
        touch-action: pan-x;
        overscroll-behavior-inline: contain;
    }

    :root[data-ui="glass"] .ticket-details-tab {
        gap: 5px;
        min-height: 32px;
        max-width: 150px;
        padding: 0 9px;
        font-size: 0.72rem;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tabs-toolbar,
    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tabs-tabbar {
        min-height: 42px !important;
        padding: 0 !important;
        background: rgba(255, 255, 255, 0.72) !important;
        border-radius: 10px 10px 0 0 !important;
        border-bottom: 1px solid color-mix(in srgb, var(--accent-primary), transparent 88%) !important;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tabs-toolbar-content {
        min-width: 0 !important;
        width: 100% !important;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tabs-scroll-button {
        flex: 0 0 28px !important;
        width: 28px !important;
        min-width: 28px !important;
        padding: 0 !important;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tabs-scroll-button .mud-icon-root {
        font-size: 1.2rem !important;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab {
        min-width: 0 !important;
        max-width: none !important;
        flex: 1 1 0 !important;
        min-height: 42px !important;
        padding: 0 4px !important;
        font-size: 0.72rem !important;
        line-height: 1.05 !important;
        letter-spacing: 0 !important;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-tab-content {
        min-width: 0 !important;
        width: 100% !important;
        justify-content: center !important;
        overflow: visible !important;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tab .mud-tab-text {
        max-width: 100% !important;
        overflow: hidden !important;
        text-overflow: ellipsis !important;
        white-space: nowrap !important;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-badge {
        min-width: 16px !important;
        height: 16px !important;
        padding: 0 4px !important;
        font-size: 0.62rem !important;
        line-height: 16px !important;
    }

    :root[data-ui="glass"] .ticket-details-tabs-control .mud-tabs-slider {
        height: 2px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs-panels {
        display: block !important;
        height: auto !important;
        min-height: 0 !important;
        border-radius: 0 0 10px 10px !important;
        background: rgba(255, 255, 255, 0.72) !important;
        overflow: visible !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs-panels > .mud-tab-panel {
        display: block;
        height: auto !important;
        max-height: none !important;
        min-height: 0 !important;
        padding: 8px !important;
        overflow: visible !important;
    }

    /* The tabs shell is the single mobile scroll owner. This keeps all tab
       implementations on the same reliable scroll surface. */
    :root[data-ui="glass"] .glass-ticketdetails-tabs .ticket-media-panel,
    :root[data-ui="glass"] .glass-ticketdetails-tabs .ticket-media-panel__scroll {
        height: auto !important;
        min-height: 0 !important;
        overflow: visible !important;
    }

    :root[data-ui="glass"] .related-customer-tickets-grid {
        display: none !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-cases-panel {
        padding: 10px !important;
        border-radius: 12px !important;
        background: rgba(255, 255, 255, 0.66) !important;
        border: 1px solid color-mix(in srgb, var(--accent-primary), transparent 88%) !important;
        box-shadow: none !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-cases-summary {
        align-items: flex-start !important;
        gap: 8px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-cases-summary__chips {
        flex-wrap: wrap !important;
        justify-content: flex-end !important;
        gap: 5px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-cases-summary .mud-typography-subtitle2 {
        font-size: 0.9rem !important;
        line-height: 1.15 !important;
        font-weight: 760 !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-cases-review-alert {
        flex-direction: column !important;
        align-items: stretch !important;
        gap: 8px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-cases-review-alert .mud-button-root {
        align-self: flex-start;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card {
        padding: 11px !important;
        border-radius: 13px !important;
        background: rgba(255, 255, 255, 0.82) !important;
        border: 1px solid color-mix(in srgb, var(--accent-primary), transparent 86%) !important;
        box-shadow: 0 10px 24px color-mix(in srgb, var(--accent-primary), transparent 94%) !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card--closed {
        opacity: 0.78 !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card--review {
        border-color: color-mix(in srgb, var(--accent-info), transparent 70%) !important;
        background: color-mix(in srgb, var(--accent-info), transparent 94%) !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__header {
        flex-direction: column !important;
        align-items: stretch !important;
        gap: 8px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__identity,
    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__title-row {
        min-width: 0 !important;
        width: 100% !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__title {
        display: block !important;
        max-width: 100% !important;
        font-size: 0.94rem !important;
        line-height: 1.2 !important;
        font-weight: 780 !important;
        overflow: hidden !important;
        text-overflow: ellipsis !important;
        white-space: nowrap !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__template {
        font-size: 0.74rem !important;
        line-height: 1.2 !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__chips {
        flex-wrap: wrap !important;
        justify-content: flex-start !important;
        gap: 5px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__chips .mud-chip {
        height: 24px !important;
        font-size: 0.7rem !important;
        max-width: 140px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card .mud-divider {
        margin: 0 !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__footer {
        flex-direction: column !important;
        align-items: stretch !important;
        gap: 8px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__footer > .mud-typography-caption {
        font-size: 0.72rem !important;
        line-height: 1.2 !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__actions {
        justify-content: space-between !important;
        gap: 6px !important;
        flex-wrap: wrap !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-case-card__actions .mud-button-root {
        min-height: 32px !important;
        padding-inline: 8px !important;
        font-size: 0.72rem !important;
        font-weight: 760 !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .customer-cases-panel > .mud-stack > .mud-stack:last-child .mud-button-root {
        width: 100%;
        justify-content: center;
        min-height: 36px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .rc-panel {
        height: 100% !important;
        gap: 8px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .rc-toolbar,
    :root[data-ui="glass"] .glass-ticketdetails-tabs .rc-main {
        border-radius: 10px !important;
        box-shadow: none !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .rc-toolbar {
        padding: 8px 10px !important;
        background: transparent !important;
        border: 1px solid color-mix(in srgb, var(--accent-primary), transparent 88%) !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .rc-main {
        min-height: 0 !important;
        background: transparent !important;
        border: 0 !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .rc-group {
        gap: 6px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .rc-group-title {
        padding: 0 2px !important;
        font-size: 0.76rem !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .rc-source-card {
        border-radius: 10px !important;
        padding: 10px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .rc-source-layout {
        gap: 8px !important;
    }
}

:root[data-ui="glass"] .glass-ticketdetails-tabs .ticket-orders-scroll {
    box-sizing: border-box;
    width: 100%;
    min-width: 0;
}

/* Legacy provider views render their order list and selected-order details as
   one component. Give that shared host a bounded scroll surface whenever the
   ticket workspace itself is viewport-bound, instead of clipping tall Shopify,
   Lightspeed, Picqer (and other legacy) order details. */
:root[data-ui="glass"] .glass-ticketdetails-tabs--orders .legacy-orders-scroll-host {
    box-sizing: border-box;
    width: 100%;
    min-width: 0;
}

/* The provider's order view is already the complete visual order card. Keep
   the Orders tab structural instead of nesting it inside extra paper/card
   chrome supplied by Aileen. */
:root[data-ui="glass"] .glass-ticketdetails-tabs--orders {
    padding: 0 !important;
    border: 0 !important;
    border-radius: 0 !important;
    background: transparent !important;
    box-shadow: none !important;
}

/* Desktop columns size independently. The conversation remains a compact,
   internally scrollable work area; only on very short viewports may context
   still extend the page (see the fixed-height workspace block below). */
@media (min-width: 961px) {
    :root[data-ui="glass"] .glass-ticketdetails-workspace {
        align-items: stretch;
        height: calc(100dvh - 154px);
        min-height: 640px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-left {
        align-self: stretch;
        height: 100%;
    }

    :root[data-ui="glass"] .glass-ticketdetails-chat {
        display: flex;
        flex-direction: column;
        flex: 1 1 0;
        height: auto;
        min-height: 320px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-chat:has(.customer-history-panel) {
        height: auto;
        min-height: min(400px, 42dvh);
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer {
        flex: 0 0 auto;
        max-height: none;
        overflow: visible;
    }

    :root[data-ui="glass"] .glass-ticketdetails-chat .ticket-chatbox-paper {
        flex: 1 1 auto;
        height: auto;
        min-height: 0;
    }

    :root[data-ui="glass"] .glass-ticketdetails-chat .ticket-chatbox-scroll {
        height: 100%;
        min-height: 0;
    }

    :root[data-ui="glass"] .glass-ticketdetails-right {
        align-self: start;
        height: auto;
    }

    /* Operational tab content grows naturally and the browser page owns
       vertical scrolling. Individual feeds still page or load incrementally. */
    :root[data-ui="glass"] .glass-ticketdetails-right {
        overflow: visible;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs {
        flex: 0 0 auto;
        height: auto;
        max-height: none;
        overflow: visible;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs {
        flex: 0 0 auto;
        height: auto;
        overflow: visible;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs-panels {
        flex: 0 0 auto;
        height: auto;
        overflow: visible;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs-panels > .mud-tab-panel {
        display: block;
        height: auto !important;
        min-height: 0 !important;
        overflow: visible !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs--orders .ticket-orders-scroll {
        height: auto;
        overflow: visible;
    }
}

/* On desktop viewports the ticket workspace fits between the application
   header and the bottom of the viewport. Keep both columns within that
   workspace so the browser never scrolls through empty page space and the
   composer always reaches the bottom of the screen; a long context column
   (orders, dossiers) scrolls inside its tab instead of stretching the page
   past the conversation (AI-1669). Tab content remains independently
   scrollable. Only very short desktop viewports keep the natural page flow
   above, because conversation and composer no longer fit together there. */
@media (min-width: 961px) and (min-height: 740px) {
    :root[data-ui="glass"] .glass-ticketdetails-page {
        box-sizing: border-box;
        display: flex;
        flex-direction: column;
        height: calc(100dvh - var(--mud-appbar-height, 64px));
        overflow: hidden;
    }

    :root[data-ui="glass"] .glass-ticketdetails-workspace {
        flex: 1 1 0;
        height: auto;
        min-height: 0;
        overflow: hidden;
    }

    /* The workspace clips at its bottom edge. The conversation must give way
       before the composer does, or the send row disappears under the clip. */
    :root[data-ui="glass"] .glass-ticketdetails-left {
        min-height: 0;
    }

    :root[data-ui="glass"] .glass-ticketdetails-chat,
    :root[data-ui="glass"] .glass-ticketdetails-chat:has(.customer-history-panel) {
        min-height: clamp(160px, 26dvh, 400px);
    }

    :root[data-ui="glass"] .glass-ticketdetails-right {
        align-self: stretch;
        height: 100%;
        overflow: hidden;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs {
        flex: 1 1 0;
        height: auto;
        min-height: 0;
        overflow: hidden;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs,
    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs-panels {
        flex: 1 1 0;
        height: 100%;
        min-height: 0;
        overflow: hidden;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs .mud-tabs-panels > .mud-tab-panel {
        height: 100% !important;
        min-height: 0 !important;
        overflow-x: hidden !important;
        overflow-y: auto !important;
        scrollbar-gutter: stable;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs--orders .ticket-orders-scroll {
        display: flex;
        flex-direction: column;
        height: 100%;
        min-height: 0;
        overflow: hidden;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs--orders .legacy-orders-scroll-host {
        flex: 1 1 0;
        min-height: 0;
        max-height: 100%;
        overflow-x: hidden;
        overflow-y: auto;
        overscroll-behavior: contain;
        scrollbar-gutter: stable;
    }

    /* When several legacy providers are connected, their inner MudTabs must
       grow to their content. The shared host above remains the only scroll
       owner, avoiding nested or clipped scroll regions. */
    :root[data-ui="glass"] .glass-ticketdetails-tabs--orders .legacy-orders-scroll-host .mud-tabs,
    :root[data-ui="glass"] .glass-ticketdetails-tabs--orders .legacy-orders-scroll-host .mud-tabs-panels,
    :root[data-ui="glass"] .glass-ticketdetails-tabs--orders .legacy-orders-scroll-host .mud-tab-panel,
    :root[data-ui="glass"] .glass-ticketdetails-tabs--orders .legacy-orders-scroll-host .mud-tab-panel > div {
        flex: 0 0 auto !important;
        height: auto !important;
        overflow: visible !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-tabs--orders .mud-tabs-panels > .mud-tab-panel,
    :root[data-ui="glass"] .glass-ticketdetails-tabs--orders .mud-tabs-panels > .mud-tab-panel > div {
        height: 100%;
        min-height: 0;
        overflow: hidden !important;
    }
}

/* Short desktop viewports (AI-1754): a 1366x768 laptop or Chromebook leaves
   roughly 600px once the browser chrome is gone, less with browser zoom. The
   workspace used to be a fixed calc() there, so a wrapped ticket topbar or a
   banner pushed the send row under the fold. The conversation column now fits
   the viewport exactly as on tall screens; the context column is too short to
   give its tabs their own scroll area, so it scrolls as one piece instead.
   Below 480px nothing fits and the natural page flow above remains. */
@media (min-width: 961px) and (min-height: 480px) and (max-height: 739.98px) {
    :root[data-ui="glass"] .glass-ticketdetails-page {
        box-sizing: border-box;
        display: flex;
        flex-direction: column;
        height: calc(100dvh - var(--mud-appbar-height, 64px));
        overflow: hidden;
        padding-bottom: 8px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-workspace {
        flex: 1 1 0;
        height: auto;
        min-height: 0;
        overflow: hidden;
    }

    :root[data-ui="glass"] .glass-ticketdetails-left {
        min-height: 0;
    }

    :root[data-ui="glass"] .glass-ticketdetails-right {
        align-self: stretch;
        height: 100%;
        min-height: 0;
        overflow-x: hidden;
        overflow-y: auto;
        overscroll-behavior: contain;
        scrollbar-gutter: stable;
    }

    :root[data-ui="glass"] .glass-ticketdetails-right > * {
        flex-shrink: 0;
    }
}

/* Short desktop viewports may shrink the workspace below its 640px floor. The
   editor budget itself lives in ticketUiInterop.js (AI-1719): it measures the
   column, notices and send row and caps the editor so the conversation keeps
   its share; no viewport-specific editor caps are needed here any more. */
@media (min-width: 961px) and (max-height: 820px) {
    :root[data-ui="glass"] .glass-ticketdetails-workspace {
        min-height: 0;
    }
}

:root[data-ui="glass"] .ticket-topbar-mobile-summary {
    display: none;
}

/* The editor surface is the composer surface. Keep this wrapper structural so
   layout/keyboard state remains stable without rendering a card inside a card. */
:root[data-ui="glass"] .glass-ticketdetails-composer {
    padding: 0 !important;
    border: 0 !important;
    border-radius: 0 !important;
    background: transparent !important;
    box-shadow: none !important;
}

@media (min-width: 961px) {
    :root[data-ui="glass"] .glass-ticketdetails-composer--email .tox-tinymce {
        border-radius: 10px 10px 0 0 !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-composer-fallback-input {
        border-radius: 10px 10px 0 0;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-actions-row {
        min-height: 44px;
        margin: 0 !important;
        padding: 5px 7px;
        border: 1px solid var(--border-1);
        border-top: 0;
        border-radius: 0 0 10px 10px;
        background: color-mix(in srgb, var(--surface-1), transparent 8%);
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-actions-row > .flex-grow-1 {
        display: none;
    }

    /* One send row at every desktop width (AI-1754): below 1100px the route
       summary used to wrap onto a row of its own, 45px the conversation needs.
       The addresses truncate instead; the secondary name gives way first. */
    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-actions-row .ticket-actions-rightcluster {
        width: 100%;
        gap: 5px;
        flex-wrap: nowrap;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-actions-row .glass-sendmeta-inline {
        flex: 1 1 0;
        overflow: hidden;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-actions-row .glass-sendmeta-inline__segment {
        flex: 0 1 auto;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-actions-row .glass-sendmeta-inline__text {
        flex: 0 1 auto;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer--email .email-actions-row .glass-sendmeta-inline__subtext {
        flex: 0 1000 auto;
    }

    :root[data-ui="glass"] .advanced-editor-composer-shell:has(.whatsapp-composer) .whatsapp-actions-row {
        position: absolute;
        top: 4px;
        right: 7px;
        z-index: 4;
        width: auto;
        min-width: 0;
        margin: 0 !important;
        pointer-events: none;
    }

    :root[data-ui="glass"] .advanced-editor-composer-shell:has(.whatsapp-composer) .whatsapp-actions-row > * {
        pointer-events: auto;
    }

    :root[data-ui="glass"] .advanced-editor-composer-shell:has(.whatsapp-composer) .whatsapp-actions-row > .flex-grow-1 {
        display: none;
    }

    :root[data-ui="glass"] .advanced-editor-composer-shell:has(.whatsapp-composer) .whatsapp-actions-row .ticket-actions-rightcluster {
        width: auto;
        gap: 4px;
    }

    :root[data-ui="glass"] .advanced-editor-composer-shell:has(.whatsapp-composer) .whatsapp-actions-row .primary-send-button {
        display: none !important;
    }

    :root[data-ui="glass"] .advanced-editor-composer-shell:has(.whatsapp-composer) .whatsapp-actions-row .mobile-send-icon-button {
        display: inline-flex;
        width: 32px;
        height: 32px;
        min-width: 32px;
        min-height: 32px;
        margin: 0 !important;
        padding: 4px;
        border-radius: 50% !important;
    }

    :root[data-ui="glass"] .advanced-editor-composer-shell:has(.whatsapp-composer) .whatsapp-composer-toolbar {
        padding-right: 48px;
    }

    :root[data-ui="glass"] .advanced-editor-composer-shell:has(.whatsapp-route-chip) .whatsapp-composer-toolbar {
        padding-right: min(210px, 42%);
    }

    :root[data-ui="glass"] .advanced-editor-composer-shell:has(.whatsapp-composer) .whatsapp-route-chip {
        max-width: 150px;
        min-width: 0;
        margin: 0 !important;
        overflow: hidden;
    }

    :root[data-ui="glass"] .advanced-editor-composer-shell:has(.whatsapp-composer) .whatsapp-route-chip .mud-button-label {
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
    }
}

/* Mobile ticket interaction modes. Reading mode gives the conversation the
   available space without unmounting the editor. Compose mode follows the
   visual viewport so iOS keyboard changes do not strand controls off-screen. */
@media (max-width: 960px) {
    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading {
        height: calc(100dvh - 70px);
        padding-bottom: max(4px, env(safe-area-inset-bottom));
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing {
        position: fixed;
        inset-inline: 0;
        top: var(--ticket-visual-viewport-offset-top, 0);
        z-index: 20;
        width: 100%;
        height: var(--ticket-visual-viewport-height, 100dvh);
        padding-top: max(8px, env(safe-area-inset-top));
        padding-bottom: max(4px, env(safe-area-inset-bottom));
        overflow: hidden;
        overscroll-behavior: none;
        background: var(--mud-palette-background);
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--keyboard-open {
        padding-bottom: 4px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .glass-ticketdetails-composer {
        max-height: none;
        overflow: visible !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .whatsapp-composer-input {
        height: 56px !important;
        min-height: 56px !important;
        max-height: 56px !important;
        overflow-y: auto !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .glass-ticketdetails-composer--email .tox-tinymce {
        height: 136px !important;
        min-height: 0 !important;
        max-height: 136px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .email-composer-fallback-input {
        height: 98px !important;
        min-height: 98px !important;
        max-height: 98px !important;
        overflow-y: auto !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .glass-ticketdetails-chat {
        flex-grow: 1;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing .glass-ticketdetails-chat {
        min-height: clamp(88px, 20dvh, 180px) !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--keyboard-open .glass-ticketdetails-chat {
        min-height: 72px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing .glass-ticketdetails-composer .tox-tinymce {
        max-height: var(--ticket-email-editor-max-height, min(42dvh, 240px));
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing .whatsapp-composer-input,
    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing .email-composer-fallback-input {
        max-height: var(--ticket-native-editor-max-height, min(30dvh, 210px));
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .glass-ticketdetails-composer,
    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing .glass-ticketdetails-composer {
        transition: max-height 160ms ease;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .ticket-topbar-mobile-summary,
    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing .ticket-topbar-mobile-summary {
        appearance: none;
        display: flex;
        align-items: center;
        gap: 6px;
        width: 100%;
        min-width: 0;
        min-height: 28px;
        padding: 2px 6px;
        border: 0;
        border-radius: 8px;
        background: color-mix(in srgb, var(--mud-palette-primary), transparent 94%);
        color: var(--mud-palette-text-secondary);
        font: inherit;
        font-size: .7rem;
        font-weight: 650;
        line-height: 1.2;
        text-align: left;
        cursor: pointer;
    }

    :root[data-ui="glass"] .ticket-topbar-mobile-summary > span {
        min-width: 0;
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
    }

    :root[data-ui="glass"] .ticket-topbar-mobile-summary > span + span::before {
        content: "·";
        margin-right: 6px;
        color: var(--mud-palette-text-disabled);
    }

    :root[data-ui="glass"] .ticket-topbar-mobile-summary > .mud-icon-root {
        flex: 0 0 auto;
        margin-left: auto;
        transition: transform 140ms ease;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--topbar-expanded .ticket-topbar-mobile-summary > .mud-icon-root {
        transform: rotate(180deg);
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading:not(.mobile-ticket-layout--topbar-expanded) .ticket-topbar-mid,
    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing:not(.mobile-ticket-layout--topbar-expanded) .ticket-topbar-mid {
        display: none;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .glass-ticketdetails-topbar,
    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing .glass-ticketdetails-topbar {
        padding-bottom: 3px !important;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .customer-history-panel,
    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing .customer-history-panel {
        padding: 2px 6px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .customer-history-panel__mobile-summary,
    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing .customer-history-panel__mobile-summary {
        min-height: 30px;
        padding-block: 1px;
        font-size: .76rem;
    }

    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--reading .customer-history-panel__mobile-count,
    :root[data-ui="glass"] .glass-ticketdetails-page.mobile-ticket-layout--composing .customer-history-panel__mobile-count {
        height: 18px;
        min-width: 18px;
        padding-inline: 5px;
    }
}

@media (max-width: 960px) and (prefers-reduced-motion: reduce) {
    :root[data-ui="glass"] .glass-ticketdetails-composer,
    :root[data-ui="glass"] .ticket-topbar-mobile-summary > .mud-icon-root {
        transition: none !important;
    }
}

/* --------------------------------------------------------------------------
   Desktop composer layout (AI-1719)
   The column is budgeted by ticketUiInterop.js; this is the visible part:
   the drag handle between conversation and composer, the transitions the
   budget animates through, and the textarea bounds the script hands over.
-------------------------------------------------------------------------- */

:root[data-ui="glass"] .ticket-composer-splitter {
    display: none;
}

@media (min-width: 961px) {
    :root[data-ui="glass"] .ticket-composer-splitter {
        position: relative;
        display: flex;
        flex: 0 0 auto;
        align-items: center;
        justify-content: center;
        height: 10px;
        margin: -4px 0;
        border-radius: 999px;
        cursor: row-resize;
        touch-action: none;
        user-select: none;
        outline: none;
    }

    /* Wider hit area than the visible grip; the gap around it is dead space anyway. */
    :root[data-ui="glass"] .ticket-composer-splitter::before {
        content: "";
        position: absolute;
        inset: -4px 0;
    }

    :root[data-ui="glass"] .ticket-composer-splitter__grip {
        width: 44px;
        height: 4px;
        border-radius: 999px;
        background: color-mix(in srgb, var(--text-2), transparent 72%);
        transition: background-color 120ms ease, width 120ms ease;
    }

    :root[data-ui="glass"] .ticket-composer-splitter:hover .ticket-composer-splitter__grip,
    :root[data-ui="glass"] .ticket-composer-splitter:focus-visible .ticket-composer-splitter__grip,
    :root[data-ui="glass"] .ticket-composer-layout--dragging .ticket-composer-splitter__grip {
        width: 64px;
        background: var(--accent-primary);
    }

    :root[data-ui="glass"] .ticket-composer-splitter:focus-visible {
        box-shadow: 0 0 0 2px color-mix(in srgb, var(--accent-primary), transparent 65%);
    }

    /* A remembered split shows as a tinted grip: this column is set by hand. */
    :root[data-ui="glass"] .ticket-composer-layout--manual .ticket-composer-splitter__grip {
        background: color-mix(in srgb, var(--accent-primary), transparent 45%);
    }

    /* While dragging, the editor iframe must not swallow pointer moves and
       nothing may animate behind the pointer. */
    :root[data-ui="glass"] .ticket-composer-layout--dragging {
        user-select: none;
        cursor: row-resize;
    }

    :root[data-ui="glass"] .ticket-composer-layout--dragging .glass-ticketdetails-composer iframe,
    :root[data-ui="glass"] .ticket-composer-layout--dragging .glass-ticketdetails-chat {
        pointer-events: none;
    }

    :root[data-ui="glass"] .glass-ticketdetails-composer .tox-tinymce,
    :root[data-ui="glass"] .glass-ticketdetails-composer .whatsapp-composer-input,
    :root[data-ui="glass"] .glass-ticketdetails-composer .email-composer-fallback-input {
        transition: height 160ms ease;
    }

    :root[data-ui="glass"] .ticket-composer-layout--dragging .glass-ticketdetails-composer .tox-tinymce,
    :root[data-ui="glass"] .ticket-composer-layout--dragging .glass-ticketdetails-composer .whatsapp-composer-input,
    :root[data-ui="glass"] .ticket-composer-layout--dragging .glass-ticketdetails-composer .email-composer-fallback-input {
        transition: none;
    }

    /* The conversation keeps this floor even before the script has measured;
       the script never hands the composer more than this leaves (also by hand).
       The script keeps the conversation's real share (24% / 45%) wherever the
       column has the room; this is only the hard floor of a short laptop screen,
       where a writable editor body wins (conversationHardFloor, AI-1754). */
    :root[data-ui="glass"] .glass-ticketdetails-chat,
    :root[data-ui="glass"] .glass-ticketdetails-chat:has(.customer-history-panel) {
        min-height: 96px;
    }
}

@media (min-width: 961px) and (prefers-reduced-motion: reduce) {
    :root[data-ui="glass"] .glass-ticketdetails-composer .tox-tinymce,
    :root[data-ui="glass"] .glass-ticketdetails-composer .whatsapp-composer-input,
    :root[data-ui="glass"] .glass-ticketdetails-composer .email-composer-fallback-input,
    :root[data-ui="glass"] .ticket-composer-splitter__grip {
        transition: none;
    }
}

/* --------------------------------------------------------------------------
   Desktop topbar: always one row (AI-1754)
   ticketUiInterop.js measures the row and hides [data-topbar-priority] items,
   lowest first, until it fits; the "more" menu then holds what went. The left
   group dissolves into the row so its parts take part in one flex line: the
   title is the only elastic piece, the three fields shrink to a readable
   minimum, everything else keeps its size or goes.
-------------------------------------------------------------------------- */

:root[data-ui="glass"] .ticket-topbar-item {
    display: contents;
}

@media (min-width: 961px) {
    :root[data-ui="glass"] .ticket-topbar-shell {
        flex-wrap: nowrap;
        align-items: center;
        gap: 10px;
    }

    :root[data-ui="glass"] .ticket-topbar-left {
        display: contents;
    }

    :root[data-ui="glass"] .ticket-topbar-left > .mud-icon-button-root,
    :root[data-ui="glass"] .ticket-topbar-left > .mud-typography {
        flex: 0 0 auto;
    }

    /* The context button is phone-only; its tooltip wrapper must not cost a gap. */
    :root[data-ui="glass"] .ticket-topbar-left > .mud-tooltip-root:has(.ticket-topbar-context-action) {
        display: none;
    }

    :root[data-ui="glass"] .ticket-topbar-title-wrap {
        flex: 1 1 0;
        min-width: 0;
    }

    :root[data-ui="glass"] .ticket-topbar-item {
        display: inline-flex;
        align-items: center;
        flex: 0 0 auto;
        min-width: 0;
    }

    :root[data-ui="glass"] .ticket-topbar-agechips {
        flex: 0 0 auto;
        flex-wrap: nowrap;
    }

    /* The fields may shrink to their minimum widths and no further: with a
       zero minimum this group gave way silently, its fields spilled over the
       actions next to it and the row never measured as too full. */
    :root[data-ui="glass"] .ticket-topbar-mid,
    :root[data-ui="glass"] .ticket-topbar-mid.has-support-groups {
        flex: 0 1 auto;
        /* status 160 + agent 170 + one gap; the group field adds 150 + a gap. */
        min-width: 340px;
    }

    :root[data-ui="glass"] .ticket-topbar-mid.has-support-groups {
        min-width: 500px;
    }

    :root[data-ui="glass"] .ticket-topbar-status {
        min-width: 160px;
        flex: 0 1 180px;
    }

    :root[data-ui="glass"] .ticket-topbar-group {
        min-width: 150px;
        flex: 0 1 190px;
    }

    :root[data-ui="glass"] .ticket-topbar-agent {
        min-width: 170px;
        flex: 0 1 240px;
    }

    :root[data-ui="glass"] .ticket-topbar-right {
        width: auto;
        margin-left: 0;
        flex: 0 0 auto;
        gap: 6px;
    }

    :root[data-ui="glass"] .ticket-topbar-shell[data-topbar-overflowing] .ticket-topbar-mobile-more {
        display: inline-flex;
        align-items: center;
        flex: 0 0 auto;
        order: 99;
    }

    :root[data-ui="glass"] .ticket-topbar-shell [data-topbar-hidden] {
        display: none !important;
    }

    :root[data-ui="glass"] .ticket-topbar-shell [data-topbar-compact] .ticket-conversation-view-switch__button {
        padding: 0 9px;
    }

    :root[data-ui="glass"] .ticket-topbar-shell [data-topbar-compact] .ticket-conversation-view-switch__button > span {
        display: none;
    }
}

/* --------------------------------------------------------------------------
   Short desktop viewports: tighter spacing (AI-1754)
   On a 1366x768 laptop the air between the blocks is worth more as lines of
   conversation and editor. Tall screens keep the roomier rhythm.
-------------------------------------------------------------------------- */
@media (min-width: 961px) and (max-height: 739.98px) {
    /* Vertically only a hairline of air is left; the cards' own borders and
       radii do the separating. */
    :root[data-ui="glass"] .glass-ticketdetails-page {
        padding: 4px 8px 2px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-topbar {
        margin-bottom: 4px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-workspace {
        gap: 12px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-left {
        gap: 4px;
    }

    :root[data-ui="glass"] .glass-ticketdetails-right,
    :root[data-ui="glass"] .glass-ticketdetails-righttop {
        gap: 4px;
    }

    /* The conversation card keeps its own padding: it has none vertically, and
       the customer history strip is pulled out to the card's edges by exactly
       the 12px it has horizontally. */

    :root[data-ui="glass"] .glass-ticketdetails-tabs.pa-3 {
        padding: 8px !important;
    }
}