/* ==========================================================================
   Ticket workspace (AI-2030): the list and the open ticket on one page.
   Side by side the list is a lane (or a rail) with its own height and scroll
   beside the ticket; on the full width it is out of sight, and comes over the
   ticket for a quick look. The lane uses the list's narrow layout, so its parts
   take the rules a phone screen gives them here, keyed on the lane instead.
   ========================================================================== */

.ticket-workspace {
    --ticket-workspace-gap: clamp(8px, 1.2vw, 16px);
    --ticket-workspace-lane-h: calc(100dvh - var(--ui-topbar-h) - 2 * var(--ticket-workspace-gap));
}

/* ---------- Side by side ------------------------------------------------ */

.ticket-workspace--side-by-side {
    display: flex;
    align-items: flex-start;
    padding-left: var(--ticket-workspace-gap);
}

.ticket-workspace--side-by-side > .ticket-workspace__ticket {
    flex: 1 1 0;
    min-width: 0;
}

.ticket-workspace--side-by-side > .ticket-workspace__list {
    position: sticky;
    top: calc(var(--ui-topbar-h) + var(--ticket-workspace-gap));
    display: flex;
    flex: 0 0 var(--ticket-workspace-list-w, 360px);
    flex-direction: column;
    width: var(--ticket-workspace-list-w, 360px);
    height: var(--ticket-workspace-lane-h);
    min-height: 0;
    margin-top: var(--ticket-workspace-gap);
}

/* The edge between list and ticket: a quiet grip that answers the pointer. */
.ticket-workspace__splitter {
    position: sticky;
    top: calc(var(--ui-topbar-h) + var(--ticket-workspace-gap));
    flex: 0 0 10px;
    height: var(--ticket-workspace-lane-h);
    margin-top: var(--ticket-workspace-gap);
    margin-right: calc(-1 * var(--ticket-workspace-gap) + 6px);
    cursor: col-resize;
    touch-action: none;
    border-radius: var(--ui-radius-pill);
}

.ticket-workspace__splitter::after {
    content: "";
    position: absolute;
    top: 50%;
    left: 50%;
    width: 4px;
    height: 44px;
    margin: -22px 0 0 -2px;
    border-radius: var(--ui-radius-pill);
    background: var(--ui-glass-line);
    transition: background-color .15s var(--ui-ease), height .15s var(--ui-ease), margin .15s var(--ui-ease);
}

.ticket-workspace__splitter:hover::after,
.ticket-workspace__splitter:focus-visible::after,
.ticket-workspace.is-resizing .ticket-workspace__splitter::after {
    height: 64px;
    margin-top: -32px;
    background: var(--ui-accent);
}

.ticket-workspace__splitter:focus-visible {
    outline: none;
    box-shadow: var(--ui-focus-ring);
}

/* Nothing selects or catches the pointer while the edge moves. */
.ticket-workspace.is-resizing {
    cursor: col-resize;
    user-select: none;
}

.ticket-workspace.is-resizing .ticket-workspace__ticket {
    pointer-events: none;
}

/* ---------- The list as a lane ------------------------------------------ */
/* Only beside or behind a ticket: the full list keeps its own page layout. */

.ticket-workspace:not(.ticket-workspace--list) .ticket-workspace__list .glass-tickets-page {
    height: 100%;
    max-width: none;
    margin: 0;
    padding: 0;
}

.ticket-workspace:not(.ticket-workspace--list) .ticket-workspace__list .glass-tickets-layout {
    display: block;
    height: 100%;
}

.ticket-workspace:not(.ticket-workspace--list) .ticket-workspace__list .glass-tickets-main {
    display: flex;
    flex-direction: column;
    height: 100%;
    min-height: 0;
}

.ticket-workspace:not(.ticket-workspace--list) .ticket-workspace__list .glass-tickets-main > .glass-card__body {
    display: flex;
    flex: 1 1 auto;
    flex-direction: column;
    min-height: 0;
}

/* The lane scrolls on its own; reaching its end never scrolls the ticket. */
.ticket-workspace:not(.ticket-workspace--list) .ticket-workspace__list .glass-tickets-grid-wrap {
    flex: 1 1 auto;
    min-height: 0;
    overflow-y: auto;
    overscroll-behavior: contain;
    scrollbar-width: thin;
}

.ticket-workspace:not(.ticket-workspace--list) .glass-tickets-main .glass-card__header {
    display: flex;
    flex-direction: row;
    align-items: center;
    gap: 4px;
    height: auto;
    min-height: 56px;
    padding: 8px 10px;
}

.ticket-workspace:not(.ticket-workspace--list) .glass-tickets-main .glass-card__actions {
    justify-content: flex-start;
    width: 100%;
    gap: 2px;
    overflow-x: auto;
    scrollbar-width: none;
}

.ticket-workspace:not(.ticket-workspace--list) .glass-tickets-main .glass-card__actions::-webkit-scrollbar {
    display: none;
}

/* "Full list" and "Collapse" close the row on the right; "New" is a tool among them here,
   not the phone's large button. */
.ticket-workspace .glass-card__actions > .glass-tickets-mobile-create {
    margin-left: auto;
}

.ticket-workspace:not(.ticket-workspace--list) .glass-tickets-mobile-create.ui-btn {
    --ui-btn-h: 32px;
    border-radius: var(--ui-radius-pill);
    box-shadow: none;
}

.ticket-workspace:not(.ticket-workspace--list) .tickets-global-actions {
    display: none;
}

.ticket-workspace:not(.ticket-workspace--list) .ticket-filterbar {
    padding: 0 12px 10px;
}

.ticket-workspace:not(.ticket-workspace--list) .ticket-filterbar__search {
    flex-basis: 100%;
    order: 1;
}

.ticket-workspace:not(.ticket-workspace--list) .ticket-filterbar__quick {
    order: 2;
}

.ticket-workspace:not(.ticket-workspace--list) .ticket-filterbar__active {
    padding: 0 12px 10px;
}

/* The ticket open beside the lane. */
.ticket-workspace:not(.ticket-workspace--list) .ticket-workspace__list .glass-tickets-grid .ui-datalist__row.is-open,
.ticket-workspace:not(.ticket-workspace--list) .ticket-workspace__list .glass-tickets-grid .ui-datalist__row.is-open:hover {
    background: var(--ui-bg-active);
    box-shadow: inset 3px 0 0 var(--ui-accent);
}

/* ---------- The lane folded to a rail ------------------------------------ */

.ticket-workspace.is-rail > .ticket-workspace__list {
    flex-basis: 72px;
    width: 72px;
    margin-right: var(--ticket-workspace-gap);
}

.ticket-workspace__railbar {
    display: none;
}

.ticket-workspace.is-rail .ticket-workspace__railbar {
    display: flex;
    justify-content: center;
    padding: 8px 0 4px;
}

.ticket-workspace.is-rail .glass-tickets-main .glass-card__header,
.ticket-workspace.is-rail .ticket-filterbar,
.ticket-workspace.is-rail .ticket-filterbar__active,
.ticket-workspace.is-rail .glass-tickets-search-progress,
.ticket-workspace.is-rail .ui-datalist__pager,
.ticket-workspace.is-rail .ui-datalist__select {
    display: none;
}

.ticket-workspace.is-rail .glass-tickets-grid-wrap {
    scrollbar-width: none;
}

.ticket-workspace.is-rail .glass-tickets-grid .ui-datalist__row {
    display: flex;
    justify-content: center;
    padding: 2px 0;
    border-bottom: 0;
    background: transparent;
}

/* On the rail the colleague's face says who is busy; the row keeps no tint or edge. */
.ticket-workspace.is-rail .glass-tickets-grid .ui-datalist__row.is-busy {
    background: transparent;
}

.ticket-workspace.is-rail .glass-tickets-grid .ui-datalist__row.is-busy::after {
    display: none;
}

.ticket-workspace.is-rail .glass-tickets-grid .ui-datalist__cell {
    flex: 0 0 auto;
    padding: 0;
    overflow: visible;
}

.glass-ticketrow-rail {
    position: relative;
    display: grid;
    place-items: center;
    width: 52px;
    height: 52px;
    border-radius: var(--ui-radius);
    cursor: pointer;
}

.glass-ticketrow-rail:hover {
    background: var(--ui-bg-hover);
}

.ticket-workspace.is-rail .ui-datalist__row.is-open .glass-ticketrow-rail {
    background: var(--ui-bg-active);
    box-shadow: inset 0 0 0 1px color-mix(in srgb, var(--ui-accent) 24%, transparent);
}

.ticket-workspace.is-rail .ui-datalist__row.is-open {
    box-shadow: none;
}

.glass-ticketrow-rail__face {
    position: relative;
    display: grid;
    place-items: center;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: var(--rail-face, var(--ui-avatar-1));
    color: var(--ui-on-accent);
    font-size: 12.5px;
    font-weight: 600;
    letter-spacing: .02em;
}

.glass-ticketrow-rail.is-urgent .glass-ticketrow-rail__face {
    box-shadow: 0 0 0 2px var(--ui-bg-card), 0 0 0 4px var(--ui-tone-danger);
}

/* A colleague has the ticket open (AI-2062): their initials on the customer's, top left. */
.glass-ticketrow-rail__busy {
    position: absolute;
    top: 2px;
    left: 2px;
    z-index: 1;
    display: grid;
    place-items: center;
    width: 18px;
    height: 18px;
    border-radius: 50%;
    background: var(--busy-face);
    box-shadow: 0 0 0 1.5px var(--ui-bg-card), 0 0 0 3px var(--busy-face);
    color: var(--ui-on-accent);
    font-size: 8px;
    font-weight: 700;
}

.glass-ticketrow-rail__channel {
    position: absolute;
    right: -4px;
    bottom: -4px;
    display: grid;
    place-items: center;
    width: 18px;
    height: 18px;
    border-radius: 50%;
    background: var(--ui-bg-card);
    box-shadow: 0 0 0 1.5px var(--ui-bg-card);
}

.glass-ticketrow-rail__channel svg {
    width: 12px;
    height: 12px;
}

.glass-ticketrow-rail__unread {
    position: absolute;
    top: 2px;
    right: 2px;
    display: grid;
    place-items: center;
    min-width: 16px;
    height: 16px;
    padding: 0 4px;
    border-radius: var(--ui-radius-pill);
    background: var(--ui-accent);
    color: var(--ui-on-accent);
    font-size: 9.5px;
    font-weight: 700;
    line-height: 1;
    box-shadow: 0 0 0 2px var(--ui-bg-card);
}

/* ---------- On the full width: the list for a quick look ----------------- */

.ticket-workspace.is-peeking > .ticket-workspace__list {
    position: fixed;
    top: calc(var(--ui-topbar-h) + 8px);
    bottom: 8px;
    left: calc(var(--ui-rail-w) + 8px);
    z-index: 1350;
    display: flex;
    flex-direction: column;
    width: min(var(--ticket-workspace-list-w, 360px), calc(100vw - var(--ui-rail-w) - 24px));
    border-radius: var(--ui-radius-lg);
    box-shadow: var(--ui-shadow-raised);
    overflow: hidden;
    animation: ticket-workspace-peek .18s var(--ui-ease);
}

.ticket-workspace__scrim {
    position: fixed;
    inset: 0;
    z-index: 1340;
    border: 0;
    background: var(--ui-scrim);
    cursor: default;
    animation: ticket-workspace-fade .18s var(--ui-ease);
}

@keyframes ticket-workspace-peek {
    from {
        opacity: 0;
        transform: translateX(-12px);
    }
}

@keyframes ticket-workspace-fade {
    from {
        opacity: 0;
    }
}

/* ---------- The ticket bar's workspace controls --------------------------- */

.ticket-topbar-workspace {
    display: inline-flex;
    flex: 0 0 auto;
    align-items: center;
    gap: 2px;
}

.ticket-topbar-position {
    padding: 0 4px;
    color: var(--ui-text-3);
    font-size: 12px;
    font-variant-numeric: tabular-nums;
    white-space: nowrap;
}

/* A phone has the list one step back, and no room in the bar. */
@media (max-width: 959.98px) {
    .ticket-topbar-workspace {
        display: none;
    }
}

@media (prefers-reduced-motion: reduce) {
    .ticket-workspace.is-peeking > .ticket-workspace__list,
    .ticket-workspace__scrim {
        animation: none;
    }

    .ticket-workspace__splitter::after {
        transition: none;
    }
}

/* ---------- Places and labels as a menu in the lane ------------------------ */

.ticket-filterbar__places-panel {
    width: min(320px, calc(100vw - 32px));
    max-height: min(70vh, 560px);
    padding: 8px;
    overflow-y: auto;
    overscroll-behavior: contain;
}

.ticket-filterbar__places-panel .ticket-sidebar {
    display: grid;
    gap: 8px;
}